Your Amazon Echo may act as a Bluetooth speaker but in reality, it is much more than that.
It’s a way to go shopping without leaving your sofa, to listen to music without lifting a finger, and to answer your most difficult questions without you even having to type into Google.
Basically, its a way to ensure you never have to leave the house or interact with another human again!
As such it isn’t much use, and in fact, it is downright annoying if it doesn’t connect to your wifi when you need it to!
One of the most common errors you may have seen is the error ‘7:3:0:0:1’.
If you are getting this error, or any other errors when trying to connect to the internet we have a number of solutions for you to try.
Reasons Why The Echo Won’t Connect To Wifi And How To Fix Them
First Off, How To Diagnose The Problem?
Your Amazon Echo not only communicates with you using Alexa but also communicates with you using its lights. While a solid white light means that your device is fully connected, a solid orange light or a blinking orange light suggests there is a problem with your network.
For example, a solid orange light tells you that you are not connected to your wifi network. A flashing orange light, on the other hand, tells you that you are connected to the wifi network but that Alexa can’t access its voice service. The most likely reason for a flashing orange light is that there is a problem with the internet your Echo is trying to connect to.
Next up we have some of the most common Echo connection problems.
Wrong Wifi Password
This one is pretty self-explanatory. Often when making our wifi networks we will choose a password that is as strong as possible. While this is undoubtedly highly recommended, it can be a bit of pain when trying to connect a new device.
Also, if you or someone in your home has changed the wifi password, this could also cause a previously working Echo to stop suddenly.
Luckily, fixing this problem is a breeze. Simply follow all the steps you went through to connect the first time, but re-enter the password correctly. If you have multiple Echo’s and a particularly long password, you can choose the option to save your wifi password to Amazon.
Connecting Echo To Wi-Fi
1. Open the Alexa app.
2. Select “Set up a new device”.
3. Press the action button on your Alexa for five seconds until the light turns orange.
4. Select your wifi network from the list that appears in the app.
5. Enter the wifi password.
6. Select 'Connect'.
Setting Up Echo With Alexa
Lost Connection Between The Echo And Your Router
There can be a number of reasons why your Echo and your router may have lost connection. Have you recently moved either one of these products? Perhaps you have put a new device nearby that could be interfering with the wifi and therefore causing the signal between your router and your Echo to become weaker.
If your Echo had a weak signal to begin with, even a small change to distance or congestion could be enough to stop the Echo connecting to your router.
The obvious way to fix this problem is to simply move your Echo and your router closer together. Alternatively, remove any other devices that could be causing interference from the area.
However, this isn’t always possible. After all, your Echo is only useful if it is located somewhere you can easily ask it questions and listen to music. If this is the case, assuming you have a dual band or tri band router you could always try to connect your Echo to a different channel.
If your Echo is connected to the 2.4GHz channel, connecting it to the 5GHz channel could reduce congestion. Alternatively, if you are already on the 5GHz channel, connecting to the 2.4GHz channel could give an Echo that is far from a router a stronger signal as 2.4GHz tends to have a wider coverage area.
Problems With The Wifi
One of the first things you should do when your Echo is check there are no problems with your wifi. Anything from the router breaking, to the dog accidently pulling out one of the important cables could easily cause problems with your wifi.
If you suspect a problem with your wifi then you may have to check the router itself. To do this you can simply connect another device such as a smartphone or a laptop to your router and see if it has any connection problem.
If it does, then there are a few quick fixes you can try to fix the router. First, check all the correct cables are plugged in as they should be. Looking at the flashing lights on the router can often tell you where the problem is on the network. If everything is as it should be, try turning the router on and off again to reboot it.
If it still doesn’t work then you may need to get more technical and follow the advice in another article we wrote.
Problems With The Echo
Sometimes for reasons unknown, things just stop working. If it seems like your network is working fine, and there is no reason for added congestion there may quite simply be a problem with the Echo itself.
As with router problems, the first thing to do in this situation is simply to reboot the Echo itself. This can be done very easily by pushing the device’s reset button (use a paperclip) until the Echo’s light turns orange and then off and on again.
Once you have finished the reboot, you will have to try to reconnect your Echo to your network all over again. If the problem is fixed then your echo should connect without any trouble.
If none of the issues above fix the problem and you have ruled out a problem with your network, you may have to get in touch with Amazon about getting a replacement product.
Amazon Echo Support
Getting in contact with Amazon is generally fairly easy. The easiest way to do this is through the internet and you can speak to them at this link.You can also contact them via Twitter or even on the phone if you would prefer.
While there are certainly a number of things that can go wrong with an Amazon Echo, usually it isn’t that hard to fix these issues using one of the above fixes.
Hopefully, you have enjoyed this article and it has given you some useful tips about how to solve Amazon Echo connection problems.
If you have any other questions, please leave a comment below!
Probably the worst customer service I’ve come across, and I have Mediacom. I couldn’t understand my customer service person’s strong accent. He put me on hold without telling me. The icing on the cake, he hung up on me and hasn’t called back even though the website indicated he would if we lost connection.
I got an Eco from my son in Houston, TX nd brought it to Illinois. I tried setting it up using the Alexa App but it says it is out of range even if the router is just about 5 feet away. I followed all steps of the instructions time and time again but got the same result.
Just like Michael above, I have Mediacom though I have not called them as my Wi-Fi works fine with my cel phone and laptop. Can I get some help please?
Sorry I was not able to print my name. I am “Pedro”, not “Anonymous”.
Most Possibly because either your Media com device is not dual band or frequency range can also be a issue. because as for now amazon echo device only supports 2.5 to 5.0 Ghz frequency range.
I was struggling with this issue but I solved the issue by the simple way. If the orange light blinks that its mean your device is not connected to Wi-Fi. First of all, open the Alexa app. when you open the app then you’ll see three horizontal bars.Tap them and select setting option. Then select your device. If you want to add a new device to your account then select a setup a new device. Select your Wi-Fi network and enter the username and password. Then select connect. When your device connects to Wi-Fi then verification message appears in the app.
I just bought a echo plus. I tried connecting to my 5Ghz wifi connection. Alexa refused to connect to either the 5 or 2.4 connection. The password is correct, but won’t connect. I have a guest network and I tried something on that, and set the password to something NON-complex without special characters.
Alexa doesn’t know how to connect to wifi’s using complex passwords that have special characters in the password field of your wifi.
I confirmed this by disconnecting and reconnecting my Zolo Halo which for some inexplicable reason disconnected yesterday as well. Same thing, the moment I connected to the guest network with the VERY SIMPLE password, I was able to connect to the internet through Alexa. Not sure if there has been an update recently, but something tells me they broke something.
Thanks for that Sanjay – very interesting….
Hopefully they release a patch soon that will enable less trivial PWs
I’m having no success in hooking up a new ECHO to my We-fi, which is strange since, for some time now, my DOT has been and is working fine. Help
Guys this Echo Dot do kinda suck trying to hook up and I’m pretty good with computers. I received the same dumb error code everyone else received trying to use my phone app. Did the reset modem, verified the channels, blah blah blah. Never did get the app on my phone to connect it. However I used my laptop and went to the website alexa.amazon.com, it took me through some steps. I was able to go to my wifi setting on my computer and connect directly to the Amazon Dot wifi signal and then connected it to my wifi.
Hope this helps someone cause it took me about an 1hr researching to finally get the results I needed.
I just got a second Echo Dot and had the same issue. I went through all the steps, connecting my phone to the Echo’s WiFi. The Echo Dot then says to return to the Alexa app. But the Alexa app acts like nothing happened. If I restart the Alexa app and go to the settings page for the Echo dot I get a blank screen!
The app is clearly broken. Probably some incompatibility with certain Android phones. If you look online you’ll find lots of people over the past year who have run into this same situation–some of whom just returned the Echo Dot in frustrations.
Fortunately I figured out like you that I could also configure it on a desktop PC. It takes you through all the same steps except that this time it actually works.
I wonder if Amazon even realizes their software can get into this broken state. I wonder how many customers they lose to Google Home.
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