My Samsung TV Wont Connect To The Internet – Argh!

My Samsung TV Wont Connect To The Internet

Smart TVs are cool.

These sleek and stylish babies not only lend a certain "je ne sais quoi" to one’s living room, but they harness the power of the internet and bestows upon the viewer an infinite number of movies, series and other watchable content, all accessible with a few clicks remote while snugly ensconced in an armchair or sofa.

Having said that, it’s easy to understand the frustration and disappointment one would feel when—after excitedly unboxing your new smart TV and trying to hook it up to the World Wide Web, it fails to connect!

But this article might help you in finding a solution before you lose your temper and punch a hole in your new device.

Reasons Why Your Samsung TV Won’t Connect To the Internet (and How to Fix Them)

First step is to make sure your internet connection is working. If it is, but your TV still has no internet connection, then try out these possible solutions:

Worn Ethernet Cable

  • If you’ve plugged your Smart TV in instead of using the wireless option, ensure that your Ethernet cable is working by plugging it in another device (such as your laptop), or try using another cable.

Wireless Router is Too Far Away

  • Alternatively, you can connect to the internet via a Wi-Fi router.
  • Still no internet connection? Your router might be too far away and you’re getting a weak signal. Try to move either your TV or router closer, or using a wifi booster.
  • If that’s not an option, you may opt to boost your signal with a Wi-Fi booster or extender, or go for a wired connection - you can use a powerline adapter for this if it's more convenient. Or alternatively, you could investigate replacing your existing wireless router with a router that has better coverage or even just replacing the antennas of your existing router. Research this topic well, particularly if you have a fairly new router.

Change Your IP Settings (Applies to both wired and wireless connections)

In some models, you may opt to run the network test first to see what’s not working. If your Smart TV doesn’t have this option, follow the instructions below.

  • Using the remote, go to your TV’s menu.
  • Go to Network > Network Status
  • If there’s a “Connected to the network, but not to the internet” message on your screen, click IP Settings.
  • Change the DNS setting to “Enter manually” and change the DNS Server to either “8.8.8.8” or “8.8.4.4”.
  • Click the OK button, and your Smart TV should start reconnecting to the internet.
  • If this doesn’t work, try to manually enter your IP address. Don’t know your IP address? Here’s how to get it. Alternatively, you may contact your internet service provider.

Update Your Firmware via USB

Your unit’s firmware might not be updated, which is why your Smart TV’s is not connecting to the internet. But how do you update your firmware when your TV won’t connect? You can, via your TV’s USB port.

  • First, go to http://www.samsung.com and click 'Support'.
  • Select your product type then enter the model number.
  • Scroll down, and download the upgrade file under “Downloads”.
  • Transfer the file to your USB drive.
  • Connect your USB drive to your Smart TV via its USB port.
  • Using the remote, go to your TV’s menu.
  • Go to Support > Software Update.
  • Click “Update Now”.
  • When prompted if you want to search the connect USB device for update files, click YES.
  • Once the software is found, click YES again.
  • Your Smart TV will start updating. Once finished, try connecting to the internet once again.

Do a Factory Reset (As a Last Resort)

Sometimes, a factory reset will do wonders if all else fails. Here’s how you do it:

  • Using the remote, go to your TV’s menu.
  • Go to Support > Self Diagnosis
  • Click Reset, and you will be prompted to enter a PIN number.
  • Use the remote to enter the PIN. The default PIN is “0000”. If this PIN doesn’t work, contact Samsung’s customer service.
  • Click YES when prompted.
  • Wait. The TV will automatically turn off and on again after it resets.
  • Now try to connect to the internet once again.

If this does fix the issue, then proceed to upgrade your firmware as the TV will now be using the firmware it was shipped with—most likely an old version.

If you’ve tried everything but your TV still won’t connect, your unit might be defective. In this case, contact Samsung’s customer service for further advice.

Conclusion

We hope this article was able to help connect your Smart TV to the internet, and that you’re getting ready to settle in for the latest movie or your favorite shows.

To do a quick recap, if your Samsung Smart TV doesn’t connect to the internet, here’s a checklist the following most frequent solutions:

  • Is your internet connection working? If it’s not, contact your ISP.
  • The Hardware: If you’re using a wired connection, is your Ethernet cable working properly? If you’re on a wireless connection, are there any problems with your Wi-Fi router?
  • Internet Settings: Your IP Address and DNS values.
  • The Software: Is your unit’s firmware updated to the latest version?
  • If all else fails—have your tried a factory reset?

Thanks for reading! Should you have any questions, feel free to leave a message in the comment section.

Post Comment